Shipping

DELIVERY INFORMATION

We offer delivery within the United Kingdom.

Please note that we are a small shop within Eden Rock Edinburgh. Please allow 3-5 working days for your order to be processed.

 

UK DELIVERY OPTIONS

STANDARD DELIVERY – £4.50

We use Royal Mail 2nd Class Tracked for our standard deliveries. If you have ordered a Gift Voucher, this will be sent via 2nd Class Signed For. Please allow 3-5 working days for your order to be collected from us. You will receive an email once the order has been completed on our end with tracking details.

Standard Delivery is free on all UK orders over £150 in value.

 

CLICK AND COLLECT

We offer a Click and Collect Service at Eden Rock Edinburgh.

If you choose this method of delivery, you will received an email when your order is available for collection.

 

MISSING PARCELS

In the unlikely event that your parcel goes missing, Eden Rock Edinburgh is responsible for making enquiries and if necessary, seeking compensation.

Any orders which are confirmed as missing will be replaced or refunded immediately.

If you are unsure of the whereabouts of your parcel, please email details of your order to edinburgh@edenrockclimbing.com, for further assistance.

ITEMS OUT OF STOCK

In the unlikely event that any item you have ordered is not in stock, we’ll get in touch with you as soon as possible. At this point, you can choose to cancel your order or wait for delivery if the item is due back in.

 

DISCLAIMER

Eden Rock Edinburgh cannot be held responsible for any delays encountered by Royal Mail or alternative couriers in adverse weather conditions or for out-of-area deliveries.